How to: Troubleshoot Basic Sound Issues in Windows 7

We are here to solve a common problem in Windows 7 and that is the driver audio device is not working or I can’t hear audio from my computer. So, basically there are a few things which you can do in order to find out, in order to solve this problem.

First Method to solve no sound problem in your computer

The first thing you need to do is to check the wires which are connected to the volume jack in your system is in good condition or not. Just check the wire of the microphone or the speaker in order to see whether it is broken at any point or not.

If the wires are okay then the next thing you need to check is to check the volume level of the speaker or the headphone connected to the volume jack.

Just check the volume level to see if it is high or it is mute. So, after you check these two things and if they are okay.

Realtek Sound, Speaker Headphone Mic Wire

Second Methode to solve no sound issue

You need to check the volume icon on the taskbar. Click on the volume icon and just see whether the label of this sound is okay or it is mute. If you see that the volume icon is mute then unmute it.

Okay, now sometimes this volume icon may not be visible on the notification tray on the Taskbar. In that case, what you need to do is you need to go to the control panel.

You need to the taskbar and start menu, then from here, under the taskbar tab, you need to click on this “Customize” button and you need to check, you need to make sure that this one “Show icon notification” is enabled.

If you select this one “Hide icon and notification” and click on “OK” now you can see that the volume icon has disappeared. So, if the volume icon is disappeared then what you need to do is just click on “Customize” and select “Show icons and notification” so that the volume icon is enabled on the taskbar and make sure that it is not mute.

Check Volume is Muted or not

Third Method to solve no sound problem

So, now you checked the wires are okay, you checked the volume icon it’s okay. It’s available and the level of the sound is okay.

Then the next step you can do in order to solve this troubleshooting is to check whether the headphones or the speakers are disabled.

So, for that what you need to do is just right-click on the volume icon and click on “Playback devices”. In your case, if the speaker will disabled, the headphone will the default audio device.

If you disable headphone then the headphone will not work. So, make sure that the headphone, the speaker that you are going to use is enabled. If it is disabled then you need to make it enable.

Suppose if I want to make this enable, I will just right click on a headphone and click on “enable”. Then “OK”. Now we have headphones and the speakers are enabled and you can hear the sound. So, in this way you can remove the troubleshooting.

4th Method to Solve Sound Issue in Your PC

Now the next thing is supposed if the driver for your audio device is not installed on your computer then in that case also you will not hear the audio. You can’t see the volume icon on the taskbar.

So, what can you do if you can’t see the audio icon on the taskbar or if the driver for the audio is not installed?

The first thing you need to do is find out which driver, which hardware, which audio hardware is installed on the motherboard. This you can do by run command press windows+R button Then you type “msinfo32” and click on “OK”.

This gives information about the system on your computer. You can click on “components”. You will see in the system summary the operating system which you have installed.

Then the version is given there, system name, system manufacturer whether it is 32 bit or 64 bit.

The processor type. Everything is given. You can see the BIOS version and date. So, you can see all the information about

your system here.

Now you can go to “components” and click on “sound device”. If the name of your sound is high definition audio. It is the generic driver for the audio hardware

which is installed on your computer.

How can you check whether the driver is installed on your computer or not?

For that one what you need to do is we need to do.

  • right-click on my computer icon on the desktop. 
  • Click on “properties” 
  • Next, you have to click on “Advanced system settings”. 
  • Then click on “Device manager” or you can directly click on “Device Manager” on the left side.
  • Then just expand “sound, video and games controller”.

You will see your driver, the driver for the audio device but if it is not installed in that case you will not be able to see anything here. So, what to do if the audio driver is not installed on your computer.

Generally nowadays with windows vista, windows 7, Windows 8, Windows 10  when you install it automatically the driver for your audio hardware is installed but before when we had windows XP or windows 2000 at that time we had to install the driver separately.

So, what to do if the audio driver is not installed.

If you have a branded laptop or branded desktop then, in that case, you can go to the manufacturer website.

Suppose if you have an HP laptop then you can go to the website, HP website and just put the model number. Like if you have a hp pavilion 6000 series laptop then what you can do is you can just go the manufacturer’s website then you can click on support and drivers.

Then you can click on drivers and download links. Then you can just click the product name. You can type suppose hp pavilion dv6000.

Then you can select what is your laptop series. In this case, it is a hp pavilion 6000 CTU notebook. Then you can go and select the operating system

what kind of operating system is installed on your laptop?

Suppose it is Microsoft vista 64 bit. Select an operating system with a bit version and click on “Next”. Then you have the drivers for the different hardware.

But what if you don’t know the hardware which is installed in your device.

In that case, you can use utility software that will look for the best driver for your audio device and install it.

That one is called “Realtek HD Audio Driver“. What you can do is you can go the website Then you can download it.

After downloading you can install it with very easy steps just like other normal software. The next thing is after installing a Realtek driver you need to restart your computer and boom. Your sound problem will be gone and it will work fine.

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